FAQs

How do I go about hiring equipment?

Easy - give us a ring on 01348 873034 and tell us what you'd like! We'll ask you when you want it for, what type, what size, etc. and can talk you through the options. If you're ringing in advance, we can do the paperwork by post. There's a quick form to fill in and a deposit needed. This can also be done face to face.

What are your opening hours?

10.00 a.m. to 4:00 p.m. Monday to Friday.

What are your charges?

Please see our price list.

Do you hire out equipment to people not local to Pembrokeshire?

Catering for holidaymakers is our speciality - but we are certainly not limited to that, so local or not, please pop in!

Do you accept credit/debit cards?

We now accept credit or debit cards. We also accept cash or cheques. We try to avoid cheques where possible due to the delay it adds to processing the order.

How do I find you?

We are now based in Goodwick at the following address Unit 3, Goodwick Industrial Estate, Goodwick, SA64 0BD. This may seem far away, however we are now part of Pembrokeshire FRAME who have depots in Haverfordwest and Pembroke Dock and we can deliver equipment there for you to collect.

Can you deliver equipment?

Almost always yes, though it's best to give us as much notice as possible so it can be booked onto a van for delivery. Please note there is a charge for delivery.

We don't really know what we'll need yet. Can we come and look at the wheelchairs?

By all means. We're open between 10:00am and 4:00pm every weekday. Please pop in and we'll show you what we have. We can't promise to hire to you the exact model you want if there is high demand, but we'll do our best.

We're arriving in Pembrokeshire on a Saturday. Do we have to wait until Monday for our equipment?

Not if you contact us in advance! We can usually deliver your equipment to your holiday residence on the Friday, though we do need the paperwork and payment done in advance. (Most hotels know about us and can do this for you if necessary.)

Can I get a Blue Badge from you?

Sorry, not any more. The Council took over the Blue Badge scheme in March 2008. You need to ring them on 01437 764551. You'll need your National Insurance number and your doctor will need to fill in a form, so give yourself plenty of time.

I want to register as disabled. How do I go about doing that?

Because there are so many types and levels of disability, there is no disabled versus not type of register. You don't need any type of certificate to hire equipment from us. Our hire scheme is based on need and availability.